Returns & Refunds Policy

 

Welcome to sklyddi.com! We appreciate your patronage. Our Returns and Refund Policy outlines the guidelines and procedures for returning items and seeking refunds. By making a purchase with us, you agree to adhere to the terms and conditions detailed below.

Return Eligibility:

  1. Item Condition: We accept returns for items that are unused, unaltered, and in their original condition, including packaging and tags. Any item that has been customized, decorated, or altered with DIY accessories cannot be returned unless there is a manufacturing defect.

  2. Custom/Personalized Items: Due to the nature of our products, DIY and personalized/customized items are non-returnable and non-refundable unless they arrive defective or damaged. Once a DIY kit is used or customized, we cannot accept returns.

  3. Time Limit for Returns: Customers may initiate a return within 30 days from the date of delivery. After this period, we regret that we cannot accept returns or offer refunds.

Return Process:

  1. Requesting a Return: To request a return, please contact our customer service team at info@sklyddi.com to initiate the return process. Provide your order number, details of the item(s) being returned, and the reason for the return.

  2. Return Authorization: Upon receipt of your return request, our team will evaluate it and provide you with instructions for returning the item(s). Please do not return any items without prior authorization.

  3. Return Shipping: Customers are responsible for return shipping costs, except in cases of damaged or defective items. We recommend using a trackable shipping service to ensure the safe return of the product(s). sklyddi.com is not liable for any lost or damaged returns during transit.

Refund Process:

  1. Refund Issuance: Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 5-7 business days.

  2. Refund Amount: Refunds will be issued for the cost of the returned item(s) minus any shipping charges (if applicable) and restocking fees (if applicable), unless the return is due to a product defect or error on our part.

Non-Returnable Items:

  • Custom-made, DIY, and personalized products are non-returnable unless defective.
  • Due to hygiene reasons, certain items like earphone cases or used protective covers are also non-returnable.

Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 48 hours of delivery with photographic evidence. We will work with you to either replace the product or issue a refund.

This Returns and Refund Policy is subject to change without prior notice. Please review this policy periodically for any updates or modifications.